Cookie Policy

Last Updated: January 2025

This policy explains how IntelliSnaps uses tracking technologies on intellisnaps.com. We're straightforward about what we collect and why. Most of what happens behind the scenes is basic functionality – keeping you logged in, remembering your preferences, understanding how people use our platform.

What Are Cookies and Tracking Technologies?

Cookies are small text files stored on your device when you visit websites. They're not programs and can't carry viruses. Think of them as digital bookmarks that help websites remember who you are between visits.

We also use similar technologies like local storage and session tokens. These work differently but serve comparable purposes – maintaining your experience across sessions, tracking anonymous usage patterns, helping us improve the platform.

Types of Tracking We Use

How Tracking Improves Your Experience

Here's what actually happens with this data. When someone reports a bug, we can check their session data to reproduce the issue. When feature adoption is low, we review analytics to see if it's a design problem or just not valuable. When server response times spike, performance tracking alerts us immediately.

The functional cookies mean you don't have to reconfigure everything each visit. Your dashboard stays how you arranged it. Your notification preferences persist. The platform remembers you're based in Brisbane and shows appropriate timestamps.

Marketing data helps us understand acquisition costs and channel effectiveness. We can see that most conversions come from referrals rather than ads, which influences budget allocation. Or that users from accounting firms have different needs than those from consulting practices.

Data Retention and Storage

Different tracking technologies have different lifespans. Session cookies disappear when you close your browser. Persistent cookies might last months or years depending on their purpose. Here's the breakdown:

Session cookies expire when your browser closes
Authentication tokens typically last 30 days before requiring re-login
Preference cookies can persist for up to 12 months
Analytics data is aggregated and anonymized after 90 days
Marketing cookies generally expire after 6 months

All tracking data is stored on secure servers in Australia. We don't sell this information to third parties. When we use external analytics services, they operate under strict data processing agreements that limit how they can use the information.

Managing Your Cookie Preferences

Every browser lets you control cookies. The exact process varies, but the concept is consistent. You can block all cookies, accept all cookies, or choose selective blocking. Be aware that blocking essential cookies will break core functionality.

Google Chrome

Settings → Privacy and security → Cookies and other site data. From here you can block third-party cookies, clear existing cookies, or set site-specific exceptions.

Mozilla Firefox

Options → Privacy & Security → Cookies and Site Data. Firefox offers enhanced tracking protection with different strictness levels.

Safari

Preferences → Privacy → Manage Website Data. Safari blocks most third-party cookies by default and provides granular site controls.

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data. Edge includes tracking prevention with balanced, strict, and basic modes.

Third-Party Tracking

We use several external services that set their own cookies. Google Analytics tracks site usage. Intercom powers our support chat. Stripe handles payment processing. Each has their own privacy policies governing how they collect and use data.

These services operate under data processing agreements with us, but they're separate legal entities with their own policies. If you're concerned about specific third-party tracking, check their individual privacy documentation or use browser extensions that block known trackers.

Your Rights and Control

Australian privacy law gives you specific rights regarding your data. You can request a copy of what we've collected, ask for corrections to inaccurate information, or request deletion of non-essential data.

Access your tracking data and see what we've collected
Request deletion of analytics and marketing data
Opt out of non-essential tracking while maintaining account functionality
Export your data in a portable format
Lodge complaints with the Office of the Australian Information Commissioner if you believe we've mishandled your information

Updates to This Policy

We update this policy when we add new tracking technologies or change how we use existing ones. Significant changes get announced through email and dashboard notifications. Minor clarifications or formatting updates happen without notification but are reflected in the "Last Updated" date at the top.

Continued use of intellisnaps.com after policy updates constitutes acceptance of the changes. If you disagree with modifications, your option is to discontinue use of the platform. For active subscriptions, we'll work with you on refunds if policy changes materially affect your data preferences.

Cookie Category	Duration	Can Be Disabled
Essential	Session to 30 days	No – required for functionality
Functional	Up to 12 months	Yes – impacts personalization
Analytical	90 days	Yes – no impact on usage
Marketing	6 months	Yes – no impact on platform

Questions About Our Cookie Policy?

We're available to discuss tracking practices and data handling.

Email: contact@intellisnaps.com

Phone: +61 2 6362 9496

Palmerston St, Vincent QLD 4814, Australia